Frequently Asked Questions
Everything you need to know about our curated home collections.
What is your return policy for furniture?
We accept returns on select items within 30 days of delivery. Please note that custom upholstery and final sale items are non-returnable. A restocking fee may apply to large furniture returns.
How do you calculate shipping costs?
Shipping is calculated at checkout based on the weight, dimensions, and destination of your order. For oversized furniture, we offer White Glove Delivery to ensure your items are handled with care.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status.
Do you offer trade discounts for interior designers?
We are proud to support the design community. Professionals can apply for our Trade Program to receive exclusive pricing, dedicated support, and early access to new collections.
What should I do if my item arrives damaged?
Please inspect your order upon arrival. If an item is damaged, contact our customer service team within 48 hours with photos of the damage and the packaging to initiate a replacement or claim.
Are your products available for international shipping?
Currently, we ship to the United States and Canada. Shipping rates and delivery timelines vary for Canadian orders and include duties and taxes at checkout.